Go the Extra Mile

Join Cathy Molly from Target training and uncover the true definition of customer service. In this session participants will learn the benefits of quality, consistent customer service and how to cater for different types of customers. Topics covered include: • Critical elements of customer service • The different types of customers • Exceeding customer expectations • Requirement driven product selection • Problem-solving processes • Elimination of customer service problems • Service PRIDE – Personal Responsibility in Delivering Excellence